Questions worth asking
- Which cleaning method suits the carpet?
- What preparation is included?
- Are stain and odour treatments extra?
- What furniture will be moved?
- What drying range is expected?
- Are there call-out or minimum charges?
- What insurance and training are held?
- What limitations should be recorded?
Strong claims need scrutiny
Be cautious with guarantees that every stain, odour or bond issue will be resolved without inspection.
Prepare useful information
Room count, fibre labels, access details, photos and a list of spills or pet areas help make the initial conversation more specific.